The word silent contains the same letters as the word listen.
Who would have thought that remaining silent during a conversation was so important.
It’s actually a human need to be understood and to understand.
it doesn’t matter how good a listener you think you are, you can only listen while you’re silent.
Staying silent is critical, it’s communication working well.
If you want to help a person, then you actually have to enable them to explain what they want to be better in their lives.
If you asked a room of people if they were good listeners, most people would put their hand up. This is patiently not the case.
The great news is that listening is a skill that can be learned.
So when you want to find out as much information as you can from the person you are speaking with, you can bring in your listening skills.
Repeating back to a person that you have understood what they have said, gives them confidence in you.
This combined with great questions is a recipe for success and understanding the situation.
If you would like to know about how I can help you, reach out to me at adrian@adriancase.co.uk